Effective date: November 12, 2026
This policy explains what information Five Falls Estate (“we,” “us”) collects through fivefallsestate.com, how we use it, and the choices you have. Reservations for Five Falls Estate are handled by our booking team at Slopes to Sands Dream Vacation Homes.
Information we collect
Information you give us. When you send an inquiry through our booking form, we collect your first and last name, email address, phone number, group size, the dates you are interested in, how you heard about us and any message you write. If you book, we also collect what is needed to confirm and manage your stay.
Information collected automatically. When you visit the site, we and our service providers use cookies and similar technologies to collect information such as the pages you view, the page or site that sent you here, whether you arrived through one of our ads, your browser and device type, and your approximate location based on your IP address.
How we use your information
- To answer your inquiry, send quotes and manage your reservation.
- To follow up about your stay and, from time to time, share offers from Five Falls Estate and our sister properties. You can opt out of marketing emails at any time.
- To understand how visitors find and use the site, and to improve it.
- To measure and improve our advertising, including knowing which ads lead to inquiries and bookings.
- To protect the site and our guests, and to meet legal obligations.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the site and our business, under their own privacy terms:
- Nutshell, our customer relationship and form provider, which stores inquiries and records visits to the site.
- OwnerRez, which powers our availability calendar and reservations.
- Google, through Google Analytics, Google Tag Manager and Google Ads (details below).
- Our reservations team and the booking platforms you choose to book through, such as Airbnb or Vrbo.
We may also disclose information if required by law, or to protect our rights, our guests or the public.
Google Analytics and Google Ads
We use Google Analytics to understand site traffic. We use Google Ads to show ads and to measure which ads lead to inquiries and bookings. These services use cookies to recognize your browser across visits.
When you submit our booking form, your email address and phone number may be sent to Google in hashed form (converted into a code that cannot be read back) so Google can match the inquiry to an ad click. Google uses this only to measure ad performance for us.
You can learn how Google uses this data at policies.google.com/technologies/partner-sites. You can turn off personalized ads at adssettings.google.com, and opt out of Google Analytics with the browser add-on at tools.google.com/dlpage/gaoptout.
Your choices
- You can block or delete cookies in your browser settings. Some parts of the site may not work as well without them.
- You can unsubscribe from our emails with the link in any message.
- Depending on where you live, you may have the right to ask what personal information we hold about you, and to have it corrected or deleted. Email us at reservations@slopestosands.com and we will respond within the time the law requires.
How long we keep it
We keep inquiry and reservation records for as long as we need them to serve you, run our business and meet legal and tax obligations. Analytics data is kept for up to 14 months.
Children
The site is not directed to children under 13, and we do not knowingly collect their personal information. Reservations must be made by an adult.
Security
We use reasonable measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.
Contact us
Questions about this policy or your information: reservations@slopestosands.com
